Privacy Policy

Rydy we respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use the Rydy passenger mobile application, website, and related services (collectively, the "Service").

1. Information We Collect

a. Information You Provide

• Full name
• Phone number
• Email address (if provided)
• Profile photo (optional)
• Pickup and destination locations
• Ride feedback and ratings
• Support messages and communications

b. Information Collected Automatically

• Device information (model, OS version)
• App usage data and interaction logs
• IP address and approximate location
• Crash and diagnostic data

c. Location Information

We collect precise or approximate location data when the app is in use to enable ride booking, navigation, safety features, and customer support. Location access is required for core app functionality.

2. How We Use Your Information

• To provide and operate ride-hailing services
• To connect you with nearby drivers
• To calculate fares and trip routes
• To ensure user safety and prevent fraud
• To communicate important service updates
• To provide customer support
• To improve app performance and user experience

3. Sharing of Information

We do not sell your personal data. We only share information when necessary:

• With drivers: limited trip-related information such as pickup location, destination, and passenger name
• With service providers: analytics, hosting, SMS, and support tools under strict confidentiality
• For legal reasons: if required by law, court order, or government request

4. Data Retention

We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it is securely deleted or anonymized.

5. Data Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

• Access or update your personal information
• Request deletion of your account and data
• Control app permissions via your device settings
• Opt out of non-essential communications

7. Children’s Privacy

Rydy is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Service after changes indicates acceptance of the updated policy.

9. Contact Us