# Privacy Policy

**Rydy Pro (Driver App)**

Last updated:14-01-2026

Rydy Pro is a driver-focused ride-hailing application operated under **Letlogs** (“Parent Company”). We respect your privacy and are committed to protecting the personal information of drivers who use our platform.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the **Rydy Pro mobile application**, website, and related services.

By using Rydy Pro, you agree to the practices described in this policy.

  1. Information We Collect

    2. We collect information that is necessary to provide ride-hailing, safety, payment, and support services.

    1. Personal Information

      • Full name
      • Phone number
      • Email address
      • Profile photo
      • CNIC or government-issued ID (where legally required)
      • Driver license details
      • Vehicle details (make, model, registration number)

    2. Location Information

      • Real-time GPS location while the app is active
      • Pickup and drop-off locations
      • Trip routes and timestamps

      Location data is collected **only when required** for trip execution, navigation, safety, and compliance.

    3. Device & Technical Information

      • Device model and operating system
      • App version
      • IP address
      • Device identifiers
      • Crash logs and performance data
    4. Usage Information
      • Trip history
      • Ride acceptance and completion data
      • Ratings and feedback
      • In-app interactions
    ---
  2. How We Use Your Information
    3. Your data is used strictly to operate and improve Rydy Pro. We use information to:
    • Create and manage driver accounts
    • Match drivers with passengers
    • Enable navigation and route tracking
    • Process earnings and payments
    • Provide customer support
    • Improve platform performance and safety
    • Prevent fraud, abuse, or unauthorized access
    • Comply with legal and regulatory requirements
    We **do not sell** driver data to third parties. ---
  3. Data Sharing & Disclosure
    4. We share data **only when necessary**.
    1. With Passengers
      • First name and profile photo
      • Vehicle details
      • Live trip location during an active ride
    2. With Service Providers
      3. We may share limited data with trusted third-party service providers for:
      • SMS and communication services
      • Cloud hosting and data storage
      • Payment processing
      • Analytics and error monitoring
      These providers are contractually required to protect your data.
    3. Legal & Safety Reasons
      4. We may disclose information if required by:
      • Law enforcement or regulatory authorities
      • Court orders or legal processes
      • Safety investigations or fraud prevention
  4. Data Retention
    5. We retain driver data only as long as necessary to: * Provide services * Meet legal obligations * Resolve disputes * Enforce agreements If you request account deletion, personal data will be removed or anonymized unless retention is required by law. ---
  5. Account Deletion & Your Rights
    6. You have the right to: * Access your personal data * Correct inaccurate information * Request deletion of your account * Withdraw consent (where applicable) Account deletion requests can be made through: * The app (if available), or * Our official support channels Some data may be retained for legal, tax, or safety purposes. ---
  6. Data Security
    7. We take data security seriously and use: * Encrypted communication * Secure servers * Access controls * Regular security reviews However, no system is 100% secure. Drivers are responsible for keeping their login credentials confidential. ---
  7. Location & Background Access
    8. Rydy Pro may collect location data: * When the app is open * When the app is running in the background during active trips This is required to: * Ensure accurate trip tracking * Improve passenger-driver matching * Maintain safety and service quality You can manage location permissions through your device settings, but disabling them may affect app functionality. ---
  8. Children’s Privacy
    9. Rydy Pro is **not intended for individuals under 18 years of age**. We do not knowingly collect data from minors. ---
  9. Changes to This Privacy Policy
    10. We may update this Privacy Policy from time to time. When changes are made: * The updated version will be posted on this page * The “Last updated” date will be revised Continued use of Rydy Pro after changes means you accept the updated policy. ---
  10. Parent Company Information
    11. Rydy Pro is operated under **Letlogs**, which manages platform infrastructure, compliance, and operational oversight. ---
  11. Contact Us
    12. If you have any questions or concerns about this Privacy Policy or your data, contact us at: **Email:** [support@rydy.app](mailto:support@rydy.app) **Website:** [https://rydy.app](https://rydy.app)